And a followup I've got someone in their mail group and we're working on clearing up the issue.
Thank you everyone for the replies and help. __________________________ Eric Esslinger Information Services Manager - Fayetteville Public Utilities http://www.fpu-tn.com/ (931)433-1522 ext 165 > -----Original Message----- > From: Eric J Esslinger [mailto:[email protected]] > Sent: Friday, March 26, 2010 1:54 PM > To: '[email protected]' > Subject: Need to talk to Charter email contact > > > Good afternoon, I'm looking for some cluefull help from > someone at Charter. I've got a static IP customer unable to > deliver mail to charter.net customers and I can get no help > trying to get in through the 'front door' of tech support. > I've been forwarded to the residential spanish technicians 3 > times so far to get rid of me. Customer is unable to get any > connection to ib1.charter.net on port 25 thus is unable to > use the [email protected]<mailto:[email protected]> > method of clearing this up. The few people I've talked to > that understand what I'm talking about say that his > connection timing out is 'impossible to be an issue on the > Charter side', but there is no block preventing his email on > our side (and he can successfully send to aol, bellsouth, > hotmail, gmail, yahoo, comcast, etc..) DNS is configured with > mx, forward and reverse records properly setup. > > Can contact me off list by phone or email. Thanks in advance. > __________________________ Eric Esslinger Information > Services Manager - Fayetteville Public Utilities > http://www.fpu-tn.com/ (931)433-1522 ext 165 > > ________________________________ > This message may contain confidential and/or proprietary > information and is intended for the person/entity to whom it > was originally addressed. Any use by others is strictly prohibited. > This message may contain confidential and/or proprietary information and is intended for the person/entity to whom it was originally addressed. Any use by others is strictly prohibited.
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