Vyatta's commercial products (the bundles with OS+Hardware) come with adequate support in my experience.
William (Sorry for topposting. The android email experience is depressingly lacking.) Andrew Kirch <[email protected]> wrote: > On 8/23/2010 1:17 PM, Joel Jaeggli wrote: >> What it really comes down to is packets per watt or packets per dollar, >> if it's cheaper to do it this way then people will, if not BFD. > >I disagree here. Core routing isn't purchased based on cost, it's >purchased based on support. People have not adopted Vayetta, or >Mikrotik or many of the other small routing platforms which are in fact >MUCH cheaper than the bridge or the tree (cisco or juniper), and the >reason is simply support. > >If my router breaks beyond my ability to fix it I have a certified >engineer (of some value or other) at my site with parts to fix it within >4 hours. This is why people go with Cisco and Juniper. It's also a >mechanism of CYA. Would we rather tell our boss that the company has >responded and dropped the replacement part in the mail, or that a >technician from the router supplier is on their way and will be here >very shortly, and ooh, by the way, you did recommend redundant hardware >when the piece that broke was purchased, and it was available at a discount. > >Andrew >
