On Nov 20, 2010, at 1:48 AM, George Bonser wrote: > I haven't had any specific problems with them but they are a bit > retentive when it comes to doing certain things. There was the RMA > module that arrived one day. You have to initiate a "shipping ticket" > when you think something might arrive. In other words, you must open a > ticket with them BEFORE something arrives there which can sometimes be a > bit difficult when you are building out a new facility as you have no > idea who is going to ship what when. They have eased up on that a > little in the past few months, at least at 11 Great Oaks. Not a > showstopper, just a bit of a pain in the hips, one more little thing > that needs doing and is easily overlooked. > I have found that you can (if you call the NOC rather than using their portal) explain "We're expecting a whole lot of stuff from the following vendors over the next <n> days." and that works just fine for the shipping ticket problem when you're building out a new facility.
Trying to do this through their portal, well, down that path lies madness. > After I replaced that module I went to drop it off at the shipping area, > it came with a return shipper so there wasn't really anything needed > beyond them handing the box to the UPS guy next time he came by ... > another remote hands ticket required for me to hand them a box and for > them to hand the box to someone else. I suppose I could have dropped it > off myself at a UPS bin on the way home. > Depending on the type of UPS call tag, uh, yeah... Maybe. Yes, Equinix is anal about wanting a ticket for everything. This isn't a bad thing in a datacenter provider IMHO. It means nothing falls through the cracks because you have a record of everything you expected them to do. > BUT, I am overall very pleased with the facility and the operation. > There are little quirky things that make it somewhat of a pain but in my > experience each provider has their own quirks. At least I can take my > modules in there in the cardboard box, unlike Savvis at 4700 Old > Ironsides where they have a box cop who won't allow a speck of cardboard > past the sign-in window. > ROFL Yep... It's even more annoying when you know why. Owen > > > >> -----Original Message----- >> From: Ryan Finnesey [mailto:ryan.finne...@harrierinvestments.com] >> Sent: Friday, November 19, 2010 7:42 PM >> To: Robert E. Seastrom; Justin Horstman >> Cc: Mehmet Akcin; nanog@nanog.org >> Subject: RE: experience with equinix exchange >> >> I would like to know the issues as well because we are looking to > going >> into at least 4 of their centers. >> Cheers >> Ryan >> >> >> -----Original Message----- >> From: Robert E. Seastrom [mailto:r...@seastrom.com] >> Sent: Friday, November 19, 2010 3:30 AM >> To: Justin Horstman >> Cc: nanog@nanog.org; Mehmet Akcin >> Subject: Re: experience with equinix exchange >> >> >> Paul is pretty clueful; I think he was asking for specifics as to what >> the layer 8/9 issues are at Equinix, rather than an explanation of > what >> layer 8 and 9 means. >> >> "Fly Fast", >> >> -r >> >> >> Justin Horstman <justin.horst...@gorillanation.com> writes: >> >>> 8 users >>> 9 politics and policies >>> >>>> -----Original Message----- >>>> From: Paul WALL [mailto:pauldotw...@gmail.com] >>>> Sent: Thursday, November 18, 2010 10:55 AM >>>> To: Mehmet Akcin >>>> Cc: nanog@nanog.org >>>> Subject: Re: experience with equinix exchange >>>> >>>> What are the layer 8-9 issues? >>>> >>>> Drive Slow, >>>> Paul Wall >>>> >>>> On Thu, Nov 18, 2010 at 12:50 AM, Mehmet Akcin <meh...@akcin.net> >>>> wrote: >>>>> >>>>> On Nov 18, 2010, at 12:48 PM, Shacolby Jackson wrote: >>>>> >>>>>> Has anyone had any experience (good or bad) with their exchange >> at >>>> any of >>>>>> their major datacenters, especially Great Oaks? We're wondering >> if >>>> people >>>>>> really love or hate it. >>>>>> >>>>>> -shac >>>>> >>>>> >>>>> Equinix does a fair job running 7 layers , however the layer8 and >>>> layer9 seem the lacking part >>>>> which could have been improved greatly. in Great Oaks / SJC , > they >>>> seem to be the largest IX >>>>> >>>>> per >>>>> >>>>> >>>> >> https://www.peeringdb.com/private/exchange_view.php?id=5&peerParticip >>>> an tsPublicsOrder=Sorter_policy&peerParticipantsPublicsDir=DESC >>>>> >>>>> so being there while you are in that location seems good, and > they >>>> are reliable. >>>>> >>>>> mehmet >>>>> >> >