----- Original Message ----- > From: "JC Dill" <[email protected]>
> What customers *really* want, and what they gladly accept as long as > it saves them a few pennies, are miles apart. (Which is why so many > people blindly give their data to Facebook etc.) This is why I think the > direction Comcast is going is ultimately going to win in the > marketplace. Do I *want* to see Comcast win? No! But I think it's an > inevitable trend. Customers are lazy. Customers are cheap. They will > - en masse - support the lowest cost solution that *appears* to give > them something of value, even when it's really not in their best > interest. Unless smart people like us *illustrate for them* why in the long run, it's not really in their best interest. That is our job, at layers 8 and 9, right? Cheers, -- jra
