What I've seen in my experience is mostly custom-developed software, sometimes developed in-house, sometimes outsourced and sometimes both. I don't know of many off-the-shelf packages out there.
There are of course many "vertical" off-the-shelf apps. For example: billing systems, network management/monitoring systems, payroll systems, CRMs, etc. Many times there is a lot of work to be done in the area of system integration as there is a significant effort involved in getting these vertical systems talking to each other. cheers, Carlos On Tue, Jan 4, 2011 at 5:04 AM, jacob miller <mmzi...@yahoo.com> wrote: > Hi, > > I have been wondering what type of Software do top telcos use. > > The tracking of Customer circuits to ensure that from > marketing,sales,accounts and technical department everything to do with the > circuits has to be tracked. > > Anyone with any help in regards to top software that can be used to run such > a telco to ensure that world class service is obtained will be crucial. > > Regards, > Jacob > > > > > > > > -- -- ========================= Carlos M. Martinez-Cagnazzo http://www.labs.lacnic.net =========================