On Mon, 2011-01-17 at 17:12 -0500, Jeffrey Lyon wrote: > Our listing is misleading. They show me specifically what needs to be > done and why and we will act on it. The problem is that they expect me > to dig through our customer database and correlate various customers > to ROKSO listings. I don't have the resources for this.
Is it really? They list the domains in question and the IPs they resolve to. You should not need such resources, if you have a system that ties the accountability of your users to either a domain name OR an IP address. (Or at the very least, narrows it down to the point where you have little to no guesswork remaining.) I agree that this can be highly frustrating, but it sounds more like a hosting company unprepared for the inevitable 'oh god the sales guys have sold servers to a ROKSO spammer!'. Good luck. :) Tom