Have you tried otrs?
On Apr 25, 2011, at 6:47 PM, "Payam Poursaied" <m...@payam124.com> wrote: > Hi all > May I have your recommendation regarding any outage management software and > NOC log book(preferably open source) . > I want to get fresh ideas about available software in this area. > > The below scenario may explain what I am looking for: > One of the sites gets down, monitoring team would log it. Technical staffs > follow it, they find there is something wrong > in the site. Someone gets to the site and find there is a power failure. Make > it correct. Monitoring team again see that > site UP and update their log book put the recovery time and the reason (i.e. > power failure) > One of the simplest report from this system would be downtime per site/per > reason. > > The ability to record group outage - manually or automatically based on > network topology - (i.e. failure of a core > router in a city which would be caused several sites failure) would be also > useful. > > Best Regards > Payam Poursaied > >