On 4/9/12 8:21 PM, Brandon Ewing wrote: > I've been an AT&T DSL customer for 3+ years, with no issues until > they started sending people into my neighborhood to "start > retrofitting for UVerse". Since they've visited, my PPPoE has > dropped once an hour, many times requiring me to restart my router > (Cisco 877) to get my virtual interface to come back up. > > Speaking with the front line on the phone has given me nothing but > problems (in their defense, I do have a non-standard modem) -- > could someone with knowledge provide me with a way to bypass the > CSRs and speak to someone with clue to work out debug logs and > figure out why I am suddenly an unhappy AT&T customer? >
The same thing happened to me. You can try asking them to simply change the line from "fastpath" to "interleaved" or lower the sync rate. I was transferred to someone who made the changes live on the phone. After they retrofitted my neighborhood for Uverse, fastpath would no longer hold sync. I ultimately had to give up ADSL via my 877W because AT&T coincidentally no longer offered anything better than 2Mbps ADSL after the Uverse changes rolled through. ~Seth
