Whatever you do, no one let on that people can get issues like this fixed by posting to NANOG... this list will be flooded in a matter of hours...
Davis Beeman -----Original Message----- From: Christoph Blecker [mailto:cblec...@gmail.com] Sent: Monday, August 20, 2012 14:27 To: Patrick W. Gilmore Cc: NANOG list Subject: Re: Comcast 1, Verizon 0 [was: Comcast vs. Verizon for repair methodologies] Always good to know that *somebody* is listening! Cheers, Christoph On Mon, Aug 20, 2012 at 2:22 PM, Patrick W. Gilmore <patr...@ianai.net> wrote: > Comcast has already contacted me to fix this up. > > -- > TTFN, > patrick > > > On Aug 20, 2012, at 16:12 , Patrick W. Gilmore <patr...@ianai.net> wrote: > >> Given the recent VZ thread, I thought I'd show why my new house has crap >> Internet. >> >> The story: A piece of underground cable went bad. The techs didn't pull new >> underground cable. They decided it was better to do it "arial" (if you can >> call 2 feet "arial"). They took apart the two pedestals on either side of >> the break and ran a new strand of RG6 (yes, the same stuff you use inside >> your home, not the outside-plant rated stuff) tied to trees with rope. >> >> <http://ianai.smugmug.com/BostonPix/2012/Comcast-Atherton-Street> >> >> These pedestals have looked like this for months apparently. I called the >> 800 # and complained, they rolled a truck. The guy didn't even come in my >> house, just gave me his supervisor's number and said that he's a home tech, >> the outside plant guys are the problem and he can't fix it. A second guy >> rolled up while we were chatting and told me he had a call around the block >> for the same thing. They've been taking complaints about this for months >> and are as tired of it as we are. I assured them I was more tired of it, >> given he was getting paid while I was paying, but I understood their >> situation. >> >> Of course, since the other "broadband" option at my house is 1 Mbps Verizon >> DSL, I don't have much leverage. :( >> >> -- >> TTFN, >> patrick >> >> P.S. Worst part is AT&T sux there too, so I have a picocell - which runs >> over the Comcast cable mode.... >> > >
