On Feb 6, 2013, at 7:57 AM, Alex Rubenstein <[email protected]> wrote:
>> Would you rather your ISP not maintain their devices? Are the >> consequences "so bad" of a 30 minute outage that your business >> is severely impacted? >> >> - Jared > > You had me up until that line. > > That should be expanded a little ... > > First, I'd say, yes - many businesses would be severely impacted and may even > have consequential issues if they had to sustain a 30 minute outage. Suppose > for a moment they couldn't process money machines transactions for 30 > minutes; or Netflix couldn't serve content for 30 minutes; or youporn was > offline for 30 minutes. > > The question should be more along the lines of, "why aren't you multihomed in > a way that would make a 30 minute outage (which is inevitable) irrelevant to > you? Yeah, perhaps not as elegantly worded as I would have hoped, but there are many reasons things "go down". Just one of those elements is the internet part, there's also transport, power, and other elements that combine to make this complex system called the internet. If you N+N or N+1 your power, perhaps something similar for your connectivity is important. Or you just plan to be down/broken periodically for 30 minutes and have a plan to cover that. The building where our NOC is located sometimes gets evacuated. Having a plan for that is important. During one visit, there was a small fire in the building (or so we were told). Certainly an unexpected event that disrupted us for ~30 minutes. The handling and response of these events certainly is important. I do want to understand why and how it's so bad so if there are things as a SP in the community we can improve upon we can do that. That's my real goal, not poking at people who are single homed and down. - Jared
