You should try the voiceops list. Or maybe #natog John Levine <[email protected]> wrote:
>I'm in the midst of what would be a comedy of errors if it weren't so >annoying. I bought a new Grandstream HT701 VoIP terminal adapter from >a guy on eBay who is apparently an official Grandstream reseller. It >doesn't work. The guy I bought it from (whose support ends at "nobody >else has that problem") pointed fingers at Grandstream, whose support >has been, well, impressive and not in a good way. > >I've done packet traces on the LAN with the box, I know what the >problem is: there's something wrong with the box so it doesn't respond >to the Proxy-Authenticate: challenge from my SIP provider. I know the >challenge is OK, I have an old VoIP phone of theirs which works fine, >on the same LAN with the same provider and the same configuration. > >Unfortunately, Grandstream's support staff is apparently unfamilar >with packet traces and networks, and after a variety of obviously >wrong diagoses (no, it's not a NAT problem, you can see the responses >coming back from the remote system, etc.) seems unable to understand >that a packet trace is, you know, a trace of the actual packets that >have passed by the device's NIC. There's more, but you get the idea. > >Does anyone else here use their equipment? Is there any way to find >support for this stuff who can actually provide support? > >R's, >John -- Sent from my Android phone with K-9 Mail. Please excuse my brevity.
