If memory serves me correctly, Smart is generally operated network wise by PLDT.
PLDT is probably a decent POC to either get you squared away or pointed in a generally better direction. On 10/27/13 8:52 AM, "Leslie" <[email protected]> wrote: >Hi everyone - >I always hate doing this, but I need some help getting a hold of a >technical person at Smart in the Philippines, since at least one /24 >of their "smartbro" internet service is returning 504's on users >attempts to reach wikipedia for about the last week(but not if they go >to the mobile site or a domain run by wikimedia but not wikipedia >itself). We believe that they must be running some sort of >transparent proxy which is malfunctioning. > >It is possible they have some connection to AS9299 since that seems to >be their only transit provider. > >In case anyone is curious the methods we've tried to get in contact >with them it includes : filling out the form for their tech support >listed on the webpage, calling their tech support, having customers >call their tech support repeatedly (sadly these two just result in >support staff reading scripts and refusing to escalate), email noc@, >emailing all of the addresses listed on their APNIC info, calling all >of the phone numbers listed on their APNIC info, and using twitter to >their customer support. I believe a volunteer is even trying to >search for technical folks via facebook. > >If anyone has any technical contacts within this organization, it >would be greatly appreciated, > >Leslie >
