Yes clients had both IPs in their relative DNS configuration settings.

Aaron Childs, CCNA
Associate Director, Networking
Information Technology
www.westfield.ma.edu/it 
Please Note: new e-mail address - aa...@westfield.ma.edu


-----Original Message-----
From: christopher.mor...@gmail.com [mailto:christopher.mor...@gmail.com] On 
Behalf Of Christopher Morrow
Sent: Thursday, December 05, 2013 11:09 AM
To: Childs, Aaron
Cc: Ulf Zimmermann; nanog@nanog.org
Subject: Re: Comcast DNS Issue?

On Thu, Dec 5, 2013 at 11:02 AM, Childs, Aaron <aa...@westfield.ma.edu> wrote:
> Our issue was that 75.75.75.75 was not responding to queries at all and for 
> some reason clients weren't getting redirected to 75.75.76.76.

did the clients not have 75.75.76.76 in their resolv.conf (or
equivalent) as the second nameserver entry? that 'redirect' is the host-os 
knowing it has more than one 'nameserver' to ask questions of, right? so 
without the config... you are SOL.

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