They often say everything looks okay. I can recall one conversation where the tech said he was talking to my modem and there were no problems all the way to it. I replied that it was unplugged in my hand because I had done so to read the serial number to him, so he couldn't be talking to it. Service did get better after that. :)
-R> On Thu, Feb 20, 2014 at 12:35 PM, shawn wilson <ag4ve...@gmail.com> wrote: > Thanks. The tech said they looked at signal levels when I called and didn't > see anything. I didn't have a baseline at the time (I do now) and assumed > they'd see something there if there was something. > > I do have the Netgear. So I'll keep this in mind when I call them again > (assuming it's really not a noise issue) though I'm not sure exactly what > happened here or how I can get them to try the same thing? > On Feb 20, 2014 3:11 PM, "Aaron C. de Bruyn" <aa...@heyaaron.com> wrote: > > > If it's one of their new Netgear-branded modems, see if you can get your > > tech to dig up an SMC. > > > > We had the same issue. They swapped out one Netgear modem for another > > Netgear and the problem continued. The phone techs couldn't see the > problem > > and kept blaming our equipment. They finally sent out one of the > 'senior' > > engineers I had worked with before on other jobs. He managed to get a > hold > > of one of the SMCs from their warehouse. No more issues. > > > > -A > > > > > > On Thu, Feb 20, 2014 at 1:08 AM, shawn wilson <ag4ve...@gmail.com> > wrote: > > > >> A while ago I got Comcast's business service. Semi-idle connections > >> are get dropped (I haven't really diagnosed this - I just no that it > >> isn't the client or server but some network in between). However the > >> second and most obvious issue is that intermittently, the service will > >> grind to a halt: > >> --- 8.8.8.8 ping statistics --- > >> 37 packets transmitted, 34 received, 8% packet loss, time 36263ms > >> rtt min/avg/max/mdev = 398.821/5989.160/14407.055/3808.068 ms, pipe 15 > >> > >> After a modem reboot, it goes normal: > >> --- 8.8.8.8 ping statistics --- > >> 4 packets transmitted, 4 received, 0% packet loss, time 3003ms > >> rtt min/avg/max/mdev = 23.181/23.920/24.298/0.474 ms > >> > >> This seems to happen about once or twice a day. I can't attribute it > >> to any type of traffic or number of connections. All of the rest of > >> the network equipment is the same and the behavior persists when a > >> computer is plugged directly into the modem. I called Comcast and they > >> said they didn't see anything even when I was experiencing ridiculous > >> ping times. I tend to think it's an issue with the 'modem' but I'm not > >> sure what the issue might be or how to reproduce it when asked to if I > >> tell them to look at it. > >> > >> > > >