-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 The technical term for that music is the "Cisco Disco"
On 09/03/2014 05:34 PM, Jon Garrison wrote: > On 3 Sep 2014, at 12:23, Jared Mauch wrote: > >>> On Sep 3, 2014, at 5:00 AM, Isaac Adams <isaacna...@gmail.com> >>> wrote: >>> >>> Hey Folks, >>> >>> I am trying to work out a strategy for vendor certification in >>> our company. As a general rule, do you all fund employees >>> certification and if so what kind of levels do you try to >>> maintain as good practice? >>> >>> For example. NOC staff should be JNCIA and engineering JNCIP to >>> JNCIE? >>> >>> Clearly certification does not usually reflect ability but it >>> does help people feel valued and to maintain a basic level of >>> competence. >> >> Cisco discriminates against customers without certification and >> delays service and support to them as a result. (e.g.: you can’t >> open a sev 1 case online unless you are “CCIE”). > > You can however just call them and yell "Environment Down" and they > will call it whatever Sev you want. There are an unending number of > issues with their online case opening "portal" however. > > Filling out a form online to wait a call back was never my first > choice. Plus putting that Cisco hold music on speaker is a good way > to improve the mood! > >> You likely want to have someone with this access in their account >> to speed access when there are network critical issues. >> >> - Jared -----BEGIN PGP SIGNATURE----- Version: GnuPG v1 iQEcBAEBAgAGBQJUCFg+AAoJEBFPpLYBAeD1+MQIAMqj+WT/QQuyfLHNXWPy1qFB OHvfyMf5CKRAsNhMO3Dh/i2PQ0gqxxsBxCkb6bQ1LjxeWGXB2jINEjrnFst2H5F4 MpVaU0AX+PX1dxc2qwldX6p5Ve4R5kNa64DeKBsgKSSnnYYMhSBU3fLXDkvWKqLC LhIR5Zg3cGZwBTo5cCuJPZWHVt4zruMYuoIxrOgVQg28jOUWNgU81sFYCIWG7Fii /C/eAeF9bpkczpJgAqD0d1lynFqpqPfOtns16QDV2dLzGmegSjF3eCiXqE8Eu5u7 Cf7pcRMHT1+KZdAnB75GoTLxdfS4LObh+cUo48e4+pCcIJIz0khLnIAhOGaYpEU= =42vb -----END PGP SIGNATURE-----