On Tue, Dec 29, 2015 at 9:13 PM, Joe Maimon <[email protected]> wrote: > Apparently there is still raison d'etre for everyone not a giant telco. > > We placed the circuit with tagging expected for the service vlan. > > We got it delivered without. > > We requested it be changed. > > Apparently that takes a change order, which when it is finally filed, takes > 7-10BD to complete. > > However, there is another complication. The vlan has to be different or the > order cant be accepted, since the vlan is in use. > > Options presented range from just reconfigure all your equipment, use it > without the tag, reorder the UNI and expect at least a week of downtime. > > This when we all know, and the TAC group flat out confirmed, the change is a > push of button, a flick of a switch, a twist of a knob, etc, etc.. > > I view circuits with such change difficulties as liabilities. > > Does anyone know anybody over in ATT land who can sort through this > nonsense?
Did you already accept delivery? If not, call whatever number you have for "test and turn up" and request the tech to make these changes. This will be a different group than the one that handles changes to existing circuits. If you accepted, then you're out of luck and in for a wait. It doesn't matter how trivial the change is, or how big a customer you are. Of course, you'll be billed for the service in the meantime. > Thanks and enjoy the holidays! > > Joe
