Maybe it's time to use some reverse-psychology and try connecting through a VPN provider? ;-) Pete
Ps, I hope you succeed in getting an answer from an actual engineer. But if I
were a betting man...
> On 2/06/2016, at 3:27 pm, Matthew Kaufman <[email protected]> wrote:
>
> Every device in my house is blocked from Netflix this evening due to their
> new "VPN blocker". My house is on my own IP space, and the outside of the NAT
> that the family devices are on is 198.202.199.254, announced by AS 11994. A
> simple ping from Netflix HQ in Los Gatos to my house should show that I'm no
> farther away than Santa Cruz, CA as microwaves fly.
>
> Unfortunately, when one calls Netflix support to talk about this, the only
> response is to say "call your ISP and have them turn off the VPN software
> they've added to your account". And they absolutely refuse to escalate. Even
> if you tell them that you are essentially your own ISP.
>
> So... where's the Netflix network engineer on the list who all of us can send
> these issues to directly?
>
> Matthew Kaufman
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