On Wed, 04 Jan 2017 00:28:57 -0800, "Paul B. Henson" said: > I'm about at the point where next time it goes down and it appears to be > a remote issue I'm not going to bother to call it in; I'll just cross my > fingers and hope it fixes itself within a day or so and only report it > if it doesn't. I don't think my calls today did anything but waste my > time.
Even if nothing else happens, calling in and reporting the problem *does* (or at least it *should*) set the clock running for any SLA-related compensation.
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