As the engineer working on that Cisco / IBM issue Erik mentioned... ;)

I was able to get walk-up, same-day access to the building for myself a few 
weeks ago (as a customer of DR) and didn’t get my hand slapped for it. DR just 
created the access ticket with the building and that was enough. It took about 
20 minutes start to finish.

But if a vendor tech needs access, they need a COI generated, and that must be 
sent to the building ahead of time via DR. Otherwise they will be turned away.

The COI was the biggest blocker. A 48 hour lead time for the visit didn’t seem 
to be enforced, not by Digital Realty anyway.

Also, I tried to arrange for permanent building key card access while I was 
there. But the key cards must be used at least once every 60 days, otherwise 
they are deactivated. I decided just to arrange for access ahead of time since 
I don’t visit often.


> On Feb 16, 2018, at 1:50 PM, Erik Sundberg <> wrote:
> We just had an issue where cisco was going to replace a power tray in our 
> router at 60 hudson, we are also at telx.  Cisco contracts with IBM for this. 
> The building is now checking that all 3rd party vendors have an existing 
> Certificate of insurance (COI). This take 48 hours to get put in there 
> system... 
> So now we are forced to use telx smarthands if it's under 48 hours or weekends
> -----Original Message-----
> From: NANOG [] On Behalf Of Dovid Bender
> Sent: Friday, February 16, 2018 12:03 PM
> To: NANOG <>
> Subject: 60 Hudson Woes
> We have space with Digital Realty (aka TELX) and 60 Hudson and lately it's 
> been a nightmare getting in. The real estate management company is having us 
> reconsider our options. They are giving us the option to have ID badges for 
> our employees but for anyone else that wants access we need to request it 48 
> hours in advance to get approval. So if we plan on having an unexpected 
> outage and we need to have a have a vendor come on site (e.g. a Dell tech) we 
> will need to let them know in advance.
> What are peoples experiences with 111 8th and  165 Halsey? We really like the 
> connectivity options at 60 Hudson but at some point the hassle becomes not 
> worth it.

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