Thanks, Seth! I got a quick response from someone at Comcast. Cheers,
On Wed, Dec 26, 2018 at 3:36 PM Seth Mattinen <[email protected]> wrote: > On 12/26/18 15:24, Masood Ahmad Shah wrote: > > > > You business support team keep insisting on sending an onsite tech. I > > explained that I don't believe that will resolve this issue (There is no > > evidence of an issue with the lines or signal levels) and it's a packet > > loss inside Comcast network, most likely aggregation/backhaul. > > > The easiest way forward is to let them send the tech out. That's the > script. >
