On 05/09/2017 20:15, Sander Steffann wrote: > Hi all, > > The amount of people complaining on the members-discuss list that they never > signed up for it makes me wonder how they ended up here. You'd expect that if > an organisation became a RIPE NCC member and provided an email address to add > to the members-discuss list that the person using that address would know > about it. But I get the feeling that most of the people complaining have no > idea what the RIPE NCC is, so why would someone at their company sign them up > for the members-discuss list?!? > > From what I can see in the LIR portal there is no confirmation of the email > address when adding someone to the list. Just log in to the LIR portal, add > an address and "Members discussion subscription added successfully". Could it > be that some malignant LIRs are adding random addresses to the list? You'd > hope that all LIRs behave responsibly, but I guess that might be too > optimistic. > > In any case, I'd like the RIPE NCC to check the email addresses of those who > complain that they never wanted to be on this list. Check which LIR added > them, when they were added, whether there seems to be some relationship > between the LIR and the email address etc. Either those people should have a > discussion inside their own organisation on signing up unwitting colleagues > to mailing lists, or there are actually malignant LIRs that the RIPE NCC > seriously needs to talk to. See what we can learn from this. I do hope that > Hanlon's razor still applies :) > > In either case: may I suggest the NCC implements a confirm system where > people are only added to the members-discuss list after confirming that they > actually want to be on it? The current implementation of trusting that what > is entered in the LIR portal interface is with consent of the user of the > email address apparently is too surprising for some of the users (and yes, I > do realise that the number of intentional users is much higher than the > number of complainers, but lets try to minimise the latter category) > > Cheers! > Sander > An alternative theory is that the LIR signed up to member-discuss using some team email address like "support@" or "noc@" which has numerous employees on the distribution list, many of which were never informed about RIPE NCC and its services.
Regards, -Hank
