InformIT IT Management Newsletter - Oct 26, 2004

[InformIT IT Management]

Title: InformIT IT Management Newsletter - Oct 26, 2004

InformIT IT Management Newsletter Oct 26, 2004 IT Management Reference Guide Your Host Richard Schiesser Welcome back to the IT Management Reference Guide, developed in conjunction with the Harris Kern Enterprise Computing Institute. This week's update is Part Three of our three-part series on problem management. In this final segment I discuss the last five of 11 steps necessary to design and implement a world-class process to manage problems. These steps deal with service levels, metrics and tools. I also provide a worksheet for use in assessing and streamlining any organization's current problem management environment. Visit The IT Management Reference Guide New Content   Articles and Sample Chapters All Articles and Sample Chapters What Has Driven Delta Dental to a SQL Beta Next Year? By Jacqueline Emigh Avoiding Mistakes That Can Destroy Your Organization By Robert Mittelstaedt Cisco Router Firewall Security: DoS Protection By Richard Deal Grid Computing: Is It Right for Your Company? By Richard Murch   Weblogs All IT Management Weblogs PeopleSoft CEO Fired for Misleading Analysts By Rich Schiesser Obstacles Remain for Oracle in Takeover of PeopleSoft By Rich Schiesser Computer Glitch Impacts Hundreds of Commercial Airline Flights By Rich Schiesser  Subscribe to the IT Management Reference Guide RSS feed. New Books and Safari Online Books   Book Store All IT Management Books Sams Teach Yourself Microsoft SharePoint 2003 in 10 Minutes By Colin Spence, Michael Noel Published by Sams � Dec 8, 2004 Premium Member Price: $11.24 USD (Save 25%) Microsoft BizTalk Server 2004 Unleashed By Scott Woodgate, Stephen Mohr, Brian Loesgen Published by Sams � Nov 9, 2004 Premium Member Price: $37.49 USD (Save 25%)   Safari Online Books All IT Management Online Books Securing Web Services with WS-Security: Demystifying WS-Security, WS-Policy, SAML, XML Signature, and XML Encryption Published by Sams � May 12, 2004			Featured Book: The Business Case for Storage Networks This book looks into the business implications of storage networks. It is written for anyone involved in network buying decisions, from the hands-on administrators to CFOs and CEOs who may have no applicable technical expertise. Find out more. Save 30% on These Books from the Harris Kern Enterprise Computing Institute Harris Kern and his colleagues have built a worldwide reputation for evaluating IT organizations and identifying solutions — fast. Whether you're addressing systems, services, or problems, you'll find the book that helps you get your job done. Save 30% off the list price when you use coupon code ED-10154-2K4. Grab Our IT Management RSS Feed You can get our IT Management Reference Guide additions and weblog entries in your RSS Aggregator — grab the code now! Become a Member and Save up to 25% in Our Book Store! Profile yourself with InformIT and you'll receive an additional discount — up to 25% off many titles in the InformIT Book Store. The best part is that this offer will never expire! Safari Clip of the Week Preview an excerpt from Safari, our online subscription service, with a new clip each week! This week: Top-Down Logical Data Modeling, from Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-Support Applications.

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