========================================================= ------- eWEEK.com RETAIL INDUSTRY UPDATE -------- ========================================================= December 2, 2004
========================================================= Sponsored by Toshiba Build a notebook that's one of a kind this holiday season and you'll save 10%! There's never been a better time to move into the world of superior mobile computing. Offer ends 12/10/04. http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151890-0-0-0-1 ========================================================= ========================================================= In This Edition ========================================================= Evan Schuman: Opinion: Where America Shops Meets Where America Shoplifts 1. A Year-End Look At Retail 2. The Season Of Taking 3. Convenience Chain CIO: Payment Systems Bleeding Stores Dry 4. Holiday Retail Web Site Performances: Steady but Slow 5. Survey: Holiday Customers Value Customer Service Above All 6. The Secret IT Weapon: People 7. Overstock.com Shares Hit All-Time High ========================================================= EDITOR'S NOTE: We are preparing for major improvements in the Retail Technology site in 2005 and are begging for whatever you'd like to see more--or less--of and any stories that you think we're missing altogether. Please e-mail me any thoughts: mailto:[EMAIL PROTECTED] ========================================================= Evan Schuman ========================================================= Opinion: Where America Shops Meets Where America Shoplifts The IT integration struggle is just one hurdle for the huge Sears-Kmart merger, but it nicely mirrors the rest. http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151893-0-0-0-1 ========================================================= Retail Industry Update ========================================================= 1. A Year-End Look At Retail In many ways, 2004 will be seen as a technological turning point for retail: the year that many technologies that have been hyped for years started to become real. http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151896-0-0-0-1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 2. The Season Of Taking With the rush of holiday shoppers heading to the malls and their keyboards, Black Friday marks the start of the holiday shoplifting period. This year, online merchants are not exempt. http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151899-0-0-0-1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 3. Convenience Chain CIO: Payment Systems Bleeding Stores Dry At the 550 Wawa convenience stores, the chain's CIO says credit card companies are profiteering. http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151902-0-0-0-1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 4. Holiday Retail Web Site Performances: Steady but Slow How well have retail Web sites been faring this season? Mixed, with perennial Web speedsters Eddie Bauer and Office Depot on the top and Office Max and Target on the bottom. http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151905-0-0-0-1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 5. Survey: Holiday Customers Value Customer Service Above All Customer service satisfaction is split along online (happy) and offline (grumpy) users. http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151908-0-0-0-1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 6. The Secret IT Weapon: People While IT managers are constantly chasing greater efficiencies, are they ignoring the most powerful and adaptable brains in the world? http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151911-0-0-0-1 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 7. Overstock.com Shares Hit All-Time High Shares of Overstock.com hit an all-time high Monday after the online retailer said it posted the largest sales in its history on the day after Thanksgiving. http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151914-0-0-0-1 ========================================================= Tech Jobs http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151917-0-0-0-1 ========================================================= Ziff Davis Channel Zone http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151920-0-0-0-1 ========================================================= DevSource http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151923-0-0-0-1 ========================================================= eNewsletter Information ========================================================= You are subscribed to this newsletter with the e-mail address [EMAIL PROTECTED] TO UNSUBSCRIBE, click here: http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151926-0-0-0-1&[EMAIL PROTECTED] To change your HTML/text preferences, change your e-mail address or subscribe to other eNewsletters from Ziff Davis Media, click here: http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151929-0-0-0-1 Questions about your newsletter subscriptions? To read our FAQ, click here: http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151932-0-0-0-1 ========================================================= eWEEK Magazine Information ========================================================= To apply for a free subscription to eWEEK, please go to http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151935-0-0-0-1 For help with your print subscription to eWEEK, click here: http://ct.enews.eweek.com/rd/cts?d=186-1373-19-91-6723-151938-0-0-0-1 Copyright (c) 2004 Ziff Davis Media Inc. All Rights Reserved. Ziff Davis Media Inc., 28 East 28th Street, New York, NY 10016
