The Award-Winning Monthly Resource for Professionals ##################################################################### OUTCOME FOCUS REPORT Circulation 24,300 Vol 53 – December 7, 2004 Publisher: Anne Warfield mailto:[EMAIL PROTECTED] 888-imp-9421 or 952-921-9421 http://www.impressionmanagement.com © Impression Management Professionals 2004 #####################################################################
A special welcome to our many new subscribers from Marketing Seek, World Wide and SelfImprovementNewsletters.com and our many other signup partners. By subscription only! Go ahead and pass this to friends. If you receive this from a friend and you want to receive your own copies, just email mailto:[EMAIL PROTECTED] and put "Add me" in the subject line. To remove yourself from this list see bottom of this email. =================================================================== IN THIS ISSUE =================================================================== 1) What's In The News? 2) Outcome Focus Situation/Solution 3) Anne's Aha 4) Resources To Learn More =================================================================== 1. What's In The News? =================================================================== Learn more about IMP's Monthly Presentation Skills Seminar at the IMP Institute in Minneapolis, MN! Upcoming Presentation Skills Seminar Dates: Dec 16-17, 2004, Minneapolis, MN Feb 22-23, 2005, Dallas, TX Upcoming Negotiation Skills Seminar Dates: Mar 10-11, 2005, Minneapolis, MN Follow this link for more information, http://www.impressionmanagement.com/coaching.shtml or, email me at mailto:[EMAIL PROTECTED] ++++++++++++++++++++++++++++++++++++++++++++++ Create your own email list using List Builder: http://www.listmedia.com/listbuilder/00623 ++++++++++++++++++++++++++++++++++++++++++++++ =================================================================== 2. Here's This Months Outcome Focus Situation/Solution =================================================================== Use as a training tool: Present the situation below to the group and have them brainstorm how they would best handle the situation. Then share the Outcome Focus answer and see how it relates or differs from solutions the group found. How To Deal With Someone Dropping Off Last Minute Projects? SITUATION: Dear Anne, I get really frustrated when people are incompetent in their jobs. Why can’t people just do what is asked of them? A classic example is my boss the other day. She wanted me to redo a form that was perfectly fine the way it was. I told her it didn’t make any sense for me to redo it as it was a waste of my time. She got angry and said that she needed certain information for her meeting with Matt (her boss) and that the new format would be easier for Matt to read. I think it is ridiculous to suck up to Matt like that. He is an adult and should be able to read the form since all the information is there any way. How can I get her to see the light? OUTCOME DESIRED: You want to know that your work is done correctly, is valued for what it is, and that you and your boss (I will call her Jane for simplicity sake) get a long well. HOW TO HANDLE: There are several issues going on here that we want to address BEFORE we try to apply Outcome Thinking to handle your situation. First of all, you use the words and phrases “incompetent,” “suck up,” and “waste of my time,” all of which imply that you may be judging others by your own standards. When we hold a yardstick up to determine the value of what others do versus what we do, we run in to the problem of getting frustrated and angry at others while they see us as arrogant and difficult. The first thing I would do is great rid of the personal judgment you may have on others and ASSUME they are doing things the best way they can. Here is what I would focus on- THE NOBLE OUTCOME is to focus on adding value to the company and Jane. Therefore you would want to think about what you can do to make HER JOB easier. In this instance, having information in a neat format for Matt is what would make it the easiest for her. (I am assuming that Jane is not just making changes for changes sake but rather has a method to what she is doing even though you may not understand her method.) BEST PHRASED: “Jane, I want to do what I can to make sure it is easy for Matt to understand our project, so let's look at this together. Can you share with me what you believe he will find confusing with this report and what you would like to see changed?” Then listen to her response. If she is adamant that it has to be changed be straightforward about the time but START with the POINT OF AGREEMENT. “So from what you have said the report really does need to be changed and I am assuming that this is a permanent change going forward? This will take about 2 hours of time. Are you okay with moving our deadline on the capability report from today at 4 PM to tomorrow at 10 AM so I can get this done for you or is this something you would rather have someone else do and have me concentrate on the capability report?” Most likely your boss won’t remember what other projects are on your plate so it is fine to let them know so they can make choices. ANNES HINTS: If you find yourself thinking of others in the following terms: idiots, incompetent, irresponsible, morons, etc. This means that you most likely carry an INTERNAL MEASURING stick that you judge others by. Most likely you are hard on yourself and equally hard on others. In order to reduce your stress and anger one of the things you need to do is get rid of this internal measuring stick as you will get frustrated by people who don’t measure up and people that excel past you will cause fear in you because YOU suddenly are the one that doesn’t measure up. Get rid of the stick by believing that people are not trying to do things to you but rather they are doing things to PROTECT themselves. Your goal is to add value to others. SPECIAL NOTE: Send Anne your situation to be included in an upcoming E-zine. mailto:[EMAIL PROTECTED] ************** Want To Perfect Your Skills? ************* Order Anne's Book, Outcome Thinking: Getting Results Without The Boxing Gloves for $24.95. http://www.impressionmanagement.com/products.shtml =================================================================== 3. Anne's "Aha" =================================================================== An article for you from Anne! Success Negotiating: How to Leave with More Than What You Wanted, follow this link: http://www.impressionmanagement.com/articles/art_0006.shtml **************** Quotable Quotes: **************** “Change is the only thing that offers new opportunity.” Ross Shafer ==================================================================== 4. I Want More Resources So I Can Perfect My Skills ==================================================================== Products: Outcome Thinking Book $24.95 Outcome Thinking CD ROM $49.95 Communicating More Effectively Book $14.95 (Body Language) Body Language Video $99.95 Success Negotiating Audio Tape $14.95 GOALS Set $39.95 I WANT IT ALL: COMPLETE PACKAGE, Regularly $245. Special price for Subscribers, $197.95, includes two free gifts. Order Online: http://www.impressionmanagement.com/products.shtml ==================================================================== FREE ARTICLES AND BACK ISSUES ==================================================================== We have many articles available for your publication, company newsletter,etc. Articles can be viewed at http://www.impressionmanagement.com/articles/index.shtml All you have to do is print the article in its entirety along with the byline at the top and the credits, and complete contact information at the end of each article. I would appreciate a tear sheet or electronic copy too. Back Issues of the Outcome Focus E-zine can be viewed at http://www.impressionmanagement.com/ezine/index.shtml ==================================================================== About Anne and IMP ==================================================================== Anne Warfield, CSP* President Impression Management Professionals 7200 France Avenue South, Suite 224 Minneapolis, MN 55435 952-921-9421 888-imp-9421 952-921-9420 Fax Email: mailto:[EMAIL PROTECTED] Visit us at: http://www.impressionmanagement.com "A true leader is not one you look up to because they are the best. A true leader is one that draws the best out in you." Anne Warfield *CSP- Certified Speaking Professional; a designation held by only 7% of all speakers nationwide Member of the National Speakers Association <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> Copyright 2004, IMP. Feel free to share information you learn. All we ask is that you credit us as the source as everything we are putting in here is copyright protected by our office. Copyright note: Submission of an e-mail message or artwork affirms that you are able to and have given Anne Warfield non-exclusive permission to reprint the content of your message in all forms, electronic or otherwise, in all languages throughout the world. Privacy Statement: We will not distribute your address to anyone. Period. If you received this from a friend and you want to receive your own copies, just email mailto:[EMAIL PROTECTED] and put "Add me" in the subject line. To remove yourself from this mailing list, simply follow the instructions at the end of this email. or, Forward a copy of this message to mailto:[EMAIL PROTECTED] with the word "Remove" in the subject line. <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> <<<>>> --- You are currently subscribed to imp as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED]
