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CTO CONNECTION: CHAD DICKERSON                  http://www.infoworld.com
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Wednesday, December 22, 2004

A CTO'S DOWNSIZED HOLIDAY WISH LIST

By Chad Dickerson

Posted December 17, 2004 3:00 PM Pacific Time

The holidays are the one time of year when adults can guiltlessly make
lists of things they want and have a good chance of having those wishes
fulfilled. Last year, I put together a CTO wish list for Santa that went
so unfulfilled that I considered writing a letter to the local newspaper
letting all the young Virginias know that there is not, in fact, a Santa
Claus.

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My request for a port of Groove Workspace for OS X was met with lumps of
coal, but fortunately I learned during the course of the year that Wikis
and Weblogs could be an adequate substitute. My plea for Wi-Fi in the
public areas of United Airlines terminal at Chicago O'Hare was largely
ignored. Worse, Wi-Fi remains absent from the domestic skies. Bah,
humbug.

This year, I'm thinking about more practical wishes that extend beyond
my personal, petty desires. And because Santa failed me last year, I'm
bypassing him and going direct. If my wishes come true this time, I may
just rescue myself from being a CTO Scrooge next year.

First, if you are an enterprise software company selling a product that
sits on top of other pieces of enterprise software (think databases and
application servers), please ensure some degree of open source
compatibility.

Just last week, I urged a content management vendor to extend support
for its solution beyond the usual (Oracle, SQL Server, and Sybase) to
MySQL. The commercial databases are all excellent pieces of software, of
course, but sometimes I don't need ironclad capability in the database
layer. When you're pricing a solution for me, realize that if I don't
have to pay for a commercial database, you can give me a better overall
cost of ownership and probably even add a small cut of what I would have
spent on the commercial database to your price. Everyone comes out
ahead, except maybe the database vendors.

The same goes for software that requires application servers to run:
Give me solutions that work with Tomcat and JBoss.

While we are on the subject of enterprise software, I'll issue a plea to
my fellow CTOs and CIOs: Give your business to vendors who offer the
best solutions.That may sound obvious, but some IT buyers still seem
more concerned about the quality of the steak dinner a vendor buys them
rather than the quality -- or suitability -- of the solution. They'd be
better off asking "Where's the beef?" when listening to the sales pitch
instead. Personally, I try to focus my energies on making purchasing
decisions that allow my employees to enjoy quiet dinners at home with
their families because the solution we've implemented keeps the pager
quiet.

IT staffing is picking up, and I'm getting more cold calls from staffing
companies pushing potential candidates, regardless of whether I've
posted a job listing. My cranky holiday message to them and anyone else
making cold calls is simple: Ask me what I need before you start the
sales pitch. Don't breathlessly offer me .Net developers before asking
me what kind of shop I'm running (it's Java). It's like agents for NHL
players cold-calling the NBA to place hockey players. Hockey sticks
won't help get a basketball in the hoop -- send me people with a solid
jump shot.

Despite the Grinch-like tone of this installment, I want to thank the
readers of this column for the amazing feedback that makes every week
merry and bright -- happy holidays!

Chad Dickerson is CTO of InfoWorld.


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