William Pietri wrote:

 >> A team can't speed up indefinitely. A team can be
 >> working at full speed but without bottlenecks, and I
 >> agree with Alistair that this is a characteristic of
 >> XP teams.
 >
 > I'd almost agree with that, although I tend to draw
 > the team boundary to include the on-site customer.

So do I.

 > When I do that, I sometimes notice that the customer
 > is the bottleneck.

That's why I also tend to blur the roles, including
Customer, as much as possible. I think's it's good for
everyone on the team to do some customering. Obviously,
depending on the context, some decisions may always
need to be made by a single person, but much of the
work associated with the role does not.

Regards,

Dominic Williams
http://www.dominicwilliams.net

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