Title: CustomerThink Newsletter

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Yankee Group: Tying Order Management Is Critical to CRM Success

This executive white paper explores the importance of the order management component in your CRM system and how you can enhance and expedite the customer experience within your organization.

Ventana Research Assesses Siebel 7.7 Customer Analytics and Business Intelligence

Together, the newly announced Siebel Customer Analytic Applications 7.7 and Siebel Enterprise BI Platform 7.7 comprise a "significant move," according to Ventana Research. In two research notes, Ventana provides an analysis of these solutions.


Go the Extra Mile with Mobile Applications

Get tools for success--and proof that they deliver. Explore your undiscovered sales potential. This white paper covers drivers of wireless strategies and issues facing mobile workers. Bonus: Case study of Shepard Presentations shows what's possible.

The Top 10 Myths of Hosted CRM

In this white paper, research analyst group ASPadvocate explores some of the myths and realities surrounding hosted CRM. The topics are pertinent to anyone considering selection and implementation of a hosted CRM solution and include areas such as software functionality, customization, integration, security and financial analysis.

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