This is helpful information. I am frustrated by eBay shipping in general
even just with incidental stuff I sell from home. I am considering using
other selling options based upon your comments.
On Monday, September 19, 2016 at 6:34:14 PM UTC-4, threeneurons wrote:
> I've been having a little (losing) battle with eBay lately, on about
> international shipping. I've been shorted on 4 transactions, in the last
> month. Their customer service reps are totally ignorant of their own
> policies. In the modern age, that, sadly, seems to be the norm. I've made 4
> calls. On the middle two, the reps, looked at the transactions, and noted
> the difference, between what the charged, and my actual costs. They acted
> as if they would reimburse me, my shortfall. Today, I noticed a buyer, in
> Japan ordered two supply kits, but was only charged $6.97. The post office
> will charge me $13.50. The first flunky, today, told me that I setup my
> shipping parameters incorrectly. Which is an off-the-cuff blame the seller
> excuse. I eventually managed to get to his supervisor. He told me two very
> important things, none of the past calls provided: (1) No reimbursements
> period. eBay Policy. (2) The shipping cost was not based on my shipping
> parameters, but the minimum US Postal Service price, for an ENVELOPE,
> containing tangible merchandise (not just paperwork).
> I cancelled the transaction. Changed my setting to "no international
> shipping", on that one item. The lower flunky, told me international
> buyers, can still put the item in their shopping cart, but need to contact
> me, in order to pay for it. So then, I can properly invoice them. His
> supervisor told me, to click "off" combined shipping, again, allowing me to
> invoice the buyer, once they see the "sticker shock" shipping charge.
> I ONLY SHIP IN BOXES --- PERIOD !!!!!!!!!!!!!!!!!!!!!!!
> Maybe, some replacement parts, in an envelope, but never a KIT.
> From the US it cost me: $9.50 minimum, to ship to Canada.
> It cost either: $13.25/$13.50/$13.75 minimum, to ship to any other country
> (outside the US - I have to include this because too many Americans, are a
> little thick). Don't even ask about: UPS, FedEx, or DHL. All way higher !
> Also, if any of you know a lawyer, that's in the "class action" business,
> put in your 2 cents. eBay really should have an option of making the
> seller, the final arbiter, of setting the price, before the buyer can pay.
> I have, and always will, refund excessive shipping charges paid.
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