SM> How many devices are monitored?

Thousands.

SM> Generally this kind of behavior observed in our network monitoring tool,
SM> because of devices are having same engine ID.

We know with 100% certainty that there are no *current* devices with
the same engine ID.  I am not asking for how to troubleshoot the
situation; I merely want to know how to report this to our customers
so that they can either:
(1) re-initialize their agents to clear things up; or
(2) magically tell our system to "unlearn" the v3 agent information
for the particular engine ID, as it may have been in error.

(1) is possible today, while I am still looking into how to accomplish (2).

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