Menyelenggarakan Workshop 1 hari :
Selasa : 7 Maret 2006, Pukul : 08.30 16.30 WIB :
Biaya Rp. 800.000,- :
SERVICE EXCELLENCE
PROGRAM :
- Service Awareness
- What is Service ?
- 4 Elements of Service
- Why Service ?
- Service Profit Chain
- Who is Our Customer ?
- Service Stage
- Service Gap
- 5 Dimension of Service
- Service Quality Gaps Model
- Service Standard
- How to Win Customers Heart & Mind ?
- Moment of Truth
- Service Frame Work
- Service Standard
Method : Classical & Games
Instruktur : Sunarto Zulkifli
Head Office division of product Development & Service Quality Management BANK SYARIAH MANDIRI
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Tempat : Sunda Room
Wisma Metropolitan I L. 9, Jl. Jend. Sudirman Kav.29, Jakarta
Sertifikat dari World Trade Center University
dengan akreditasi dari World Trade Center University, New York
Informasi & pendaftaran : Edy Purwanto HP.: 0813 16039141
Tel : 021 521-1125 Fax : (021) 252-2135 5711302 Email : [EMAIL PROTECTED]
FORMULIR PENDAFTARAN : Workshop Service Excellence
Nama :
Nama Perusahaan :
Jabatan :
Alamat :
Phone / Fax :
Pembayaran Ditujukan ke : Bank : HSBC a/n WORLD TRADE CENTER JAKARTA
No. reke ning : 001.340314.001 (Rp)
Gedung World Trade Center L.1, Jl. Jend.
Sudirman Kav. 31, Jakarta
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