Bot or Not Bot - What do you think? OK - I have just copied this from Facebook - it's interesting in view of how things are changing due to bots being placed where once we had conversations with humans.
Have a read and see if you can tell if it's a bot talking to Sue Thomas. ------------------------------- So I ordered a vacuum cleaner from Amazon and got an email saying its ETA was today. But when it hadn't arrived by mid-afternoon, I checked out the Yodel delivery site to see whether there is a latest time for their deliveries, since I need to go to the shop. This is the conversation I had in the Yodel live help chatroom: Christy: 15:57:28 Hi Sue, my name is Christy from Yodel. How can I help? sue: 16:01:15 ah sorry 16:01:35 i am waiting for a delivery which is currently at the regional srt centre 16:01:56 my questio is - when is the latest it might be delivered? i need to go out. 16:03:02 the reference is xxxx Christy: 16:05:57 I’m just checking the system for you now, one moment please. sue: 16:06:15 thanks Christy: 16:10:15 Your item is estimated to be deliverd on the 20/11 16:10:37 You need to get intouch with the sender of this parcel ...Amazon sue: 16:10:42 that's yesterday! Christy: 16:11:06 Your item is not out for delivery today. sue: 16:11:09 but your website tells me it is In transit to local service centre Christy: 16:11:25 Your delivery contract is with Amazon and they’ll be able to help you with the next steps. sue: 16:12:00 but ok, if not today that's fine, I can go out. Thanks! But how can what you say be right when your website tells me you have it? 16:14:52 are you still there? Christy: 16:15:23 You need to contact Amazon as soon as possible Sue. sue: 16:16:22 But I don't understand why, since it has been received at your regional sort centre - please can you explain? Christy: 16:17:48 Sue you need to contact the sender please. 16:17:54 Is there anything else I can help you with? sue: 16:19:15 Yes, has something happened to my parcel ? Do you have that information? Is it not at Yodel's regional sort centre after all? It says it arrived at 10.37 today and is in Prime sort, but I don't know what that is 16:19:42 Description Location Date Time In transit to local service centre Prime sort 21st Nov 2012 10:37 Christy: 16:19:46 Contact the sender for all these information. sue: 16:19:58 But you are the carrier Christy: 16:20:25 Yes please. 16:20:42 Do you still require assistance? sue: 16:20:47 okay, I'm going to paste this whole conversation on Facebook because it makes no sense 16:21:19 oh wait, are you a bot? Christy: 16:21:59 Is there anything else I can help you with? sue: 16:22:37 You are a bot! You passed the Turing Test! I honestly thought you were human at the beginning. --- At this point I was waiting for the next offer of assistance, and was going to tell her that sometimes I experience a deep existential loneliness and could she help me with that. But after a minute or so, the chat room disappeared. So what do you think - was that a bot? Or not? !! _______________________________________________ NetBehaviour mailing list [email protected] http://www.netbehaviour.org/mailman/listinfo/netbehaviour
