VRM stands for *Vendor Relationship Management*<http://en.wikipedia.org/wiki/Vendor_Relationship_Management>. VRM tools provide customers with both *independence* from vendors and *better ways of engaging* with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.
some interesting software/services here: http://cyber.law.harvard.edu/projectvrm/VRM_Development_Work
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