Hi everyone,
Recently I have seen a few questions go unanswered here,
and I know this is frustrating, so I have two suggestions.
First, if you have a problem that doesn't get answered and it is about
something mission-critical like a deployment server hanging, this is the
time to move from our self-service forums to our full-service support.
Our tech support people have the hardware and software to duplicate your
environments, and are absolutely 100% committed to ferreting out problems.
When you use our full-service support, you get a ticket number, and that
ticket stays open as long as it takes to get an answer-- and we have a
good escalation policy so production issues can get rapid attention.
Second, if you use our website to look for answers but don't find them,
please send us email feedback. All of our web pages have a personal email
at the bottom, so you can send email directly to the owner of the page.
For big issues like "you need sample projects and code examples" or "you
need to have NetDynamics technical marketing people and technical support
people participating in the forums", write to all of these people:
Support: [EMAIL PROTECTED]
Marketing: [EMAIL PROTECTED]
Tech marketing: [EMAIL PROTECTED]
Developer connection: [EMAIL PROTECTED]
Documenation: [EMAIL PROTECTED]
All of these people are outstanding, and want to help make
you successful, so give them your guidance and requests.
And as always, keep your feedback coming to to me.
Cheers,
Joel
____________________________________________________________________________
Joel Henderson
[EMAIL PROTECTED] - 1-800-558-2197
Sun NetDynamics Web Manager
http://sun.com/netdynamics/
_________________________________________________________________________
For help in using, subscribing, and unsubscribing to the discussion
forums, please go to: http://www.netdynamics.com/support/visitdevfor.html
For dire need help, email: [EMAIL PROTECTED]
