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MacsDesign Studio Releases Web Help Desk 5.6 Powerful Object Oriented Software for Technical Support FREMONT, CA - May 23, 2002 - MacsDesign Studio today released Web Help Desk 5.6, a powerful web application for technical support designed for education and small to medium sized business customers. Built with the industry's most powerful and mature application server, WebObjects 5.1 from Apple Computer, Web Help Desk 5.6 offers an intuitive web interface and an excellent feature set for both end users and support technicians. This latest update includes: - Enhanced ticketing logic using new Tech Groups and Location Groups - New graphic reports for Tech Groups and Location Groups - Improved searching and sorting for job tickets and assets - FAQ search by keyword - Customizable, dynamic PDF Asset report creation - Detailed Job Ticket download in PDF - LDAP option for authentication and lookup of Client data Next Generation Web Application Unlike scripted web applications based on technologies such as ASP or PHP, Web Help Desk uses Java- objects to manage your clients, assets and job tickets. This modular, object-oriented foundation provides a rich, flexible and extensible architecture that scripted applications cannot match. Because Web Help Desk is written in Java, it can run on any operating system with Java 2 SE installed. Supported platforms include MacOS X Server, Windows 2000/XP, and Solaris 8. Web Help Desk Features - Finely crafted web interface with an Aqua look and feel - Intelligent business logic for job assignments based on location, problem type and load balancing - Asset management, including the ability to group assets into parent/child relationships and purchase order management - E-mail notifications of new jobs, job updates, and cancellations for both end users and support technicians - Optional, configurable e-mail reminders for overdue jobs - Graphic reporting of common job ticket statistics for technicians and locations - Dynamic PDF reports for both Assets and Job Tickets - Categorized, searchable Frequently Asked Questions module for end user self-help on commonly asked questions Availability and Pricing Web Help Desk 5.6 is available now directly from MacsDesign Studio. Pricing for corporate customers ranges from $3000 - $7500, while education/government pricing ranges from $2000 - $5000. Upgrades are free for all current Web Help Desk 5.x licensees. An online demo is available at http://www.webhelpdesk.info/ __________________________ Please visit our sponsors: RadGad(sm): The Place for Useful Gifts & Gadgets.(sm) http://www.radgad.com/, mailto:[EMAIL PROTECTED], or 877-5-RADGAD MacTech(r) Magazine: The journal of Macintosh technology and development http://www.mactech.com, mailto:[EMAIL PROTECTED], or 805-494-9797 DevDepot(sm): Your Source for RAM, Technical & Developer Products http://www.devdepot.com, mailto:[EMAIL PROTECTED] or call 877-DEPOT-NOW To submit a posting to NetProLive, mailto:[EMAIL PROTECTED]. To subscribe to NetProLive, send mail to [EMAIL PROTECTED] with the SUBJECT line reading "SUBSCRIBE NetProLive". To unsubscribe, the SUBJECT line should read "UNSUBSCRIBE NetProLive". MacTech, Developer Depot, RadGad, and Xplain Corporation are not responsible for any errors, omissions, or other inaccuracies in this message. News may be propagated freely, but please attribute your source as MacTech Magazine, <http://www.mactech.com>.
