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DOCTOR MAC DIRECT NOW OFFERS MOUSE CALLS LIKE YOU'VE NEVER EXPERIENCED BEFORE
- Doctor Mac Direct Staff of 100% Industry Veterans Troubleshoots Any Macintosh
Software Issue Via Phone or Web-based Remote Control -
SAN FRANCISCO, Calif., January 12, 2005 - at Macworld Expo - Bob "Dr. Mac"
LeVitus today announced Doctor Mac Direct, a new service for troubleshooting,
technical support and training on any Macintosh� software issue. Now for the
first time, any Macintosh user can request a Macintosh expert's help and
receive
phone support or use a totally new interactive Web-based control method that
allows the Mac expert to see and work on the problem remotely. Doctor Mac
Direct
also offers online interactive training, assistance with system migration,
pre-purchase buying advice, and more.
Bob "Dr. Mac" LeVitus and troubleshooting guru, Ted Landau, also demonstrated
the service for the first time to select press attending Macworld Conference &
Expo� San Francisco 2005. The new Doctor Mac Direct service will be
available to
the general public later this month.
"Doctor Mac Direct is exactly the kind of set-up I wanted to help my own father
when he was alive," stated Bob LeVitus, founder of Doctor Mac Direct. "There
were so many times I wanted to reach through the Internet, see his screen and
move his mouse to quickly fix what he needed. The technology and bandwidth are
finally here! Doctor Mac Direct is starting a revolution in tech support and
training on the Mac using state of the art technology, leading industry experts
and the mother of all troubleshooting gurus in Ted Landau at the helm with me."
Hand-selected industry veterans comprise the staff of Doctor Mac Direct experts
who use jargon-free language to help users track down and resolve problems,
conduct personal training or offer advice. Doctor Mac Direct services are
available for any issue related to Mac OS X or Classic Mac system software,
Apple software or third-party software. Doctor Mac Direct experts will also
help
Mac users migrate systems or transition to Mac OS X.
Doctor Mac Direct's experts use an incident-appropriate combination of
telephone, email and a unique Web-enabled control software system to
communicate
with Macintosh users based on their needs and connectivity situation. Macintosh
users with a broadband connection can choose to install a plug-in for Safari
that allows Doctor Mac Direct experts to see their screen and move their mouse
for quicker problem solving, migration help or training.
Starting later this month, Macintosh users can call, toll-free 1-877-DrMac4U
(1-877-376-2248) or visit <http://www.doctormacdirect.com/> to request a Doctor
Mac Direct expert's help, training and advice. Requests will be answered
with an
estimated time, cost, matched expert and proposed appointment. Problem
resolution prices start at $30 for a quarter-hour resolution. Doctor Mac Direct
guarantees resolution in the time estimated or will continue working toward
resolution at no additional cost.
"Mac users win big with high-quality help and a resolution guarantee that we'll
fix what's wrong within our estimate or keep working on it at no additional
cost
until we do," LeVitus continued.
About Doctor Mac Direct
Doctor Mac Direct, LLC is the world's first independent online remote
troubleshooting, technical support and training service for the Macintosh.
Focused on high-quality Macintosh consulting, the service is staffed by
hand-selected industry veteran experts who use a combination of technology
including phone, email and web-enabled, remote control software to fix any
Macintosh or third-party software problem. Headquartered in Excelsior, Minn.,
Doctor Mac Direct is a privately held Corporation. For additional information,
contact Doctor Mac Direct, LLC at 877-DrMac4U (877-376-2248) or visit
<http://www.doctormacdirect.com/>.
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