On Wed, 30 Jul 2008, Jess Hampshire wrote:
In message <[EMAIL PROTECTED]>
Rob Kendrick <[EMAIL PROTECTED]> wrote:
Please do not email us log files from crashed sessions of NetSurf with
zero context. We did not request the log, as suggested in your
subject line, nor any of the previous dozen. It is not helpful in the
I suspect that is his (reasonable) interpretation of the error box.
least, and wastes our and your time. Please either use the bug tracker,
or report issues on this mailing list. You may be requested to send us
the log file /after/ you have done this.
Perhaps you could replace the error message with something as clear as
this posting?
Clearly Rob's posting wasn't clear enough, seeing as you've missed the
point of it :)
The issue is not that bugs are being reported -- we're very grateful for
that. It is, instead, that a Log file on its own does not constitute a
bug report. There are many things the Log file can tell us, but a
description of the exact things the user was doing when the fault occurred
can often be equally, if not more, useful.
The bug tracker, despite its faults, does at least result in some context
being given. So far, the bugs@ mail alias has not (even when we've replied
to mails sent to that address asking for context). Therefore, we've shut
it down until such time as a better solution is forthcoming.
John.
