>> So, it became a platform abuse only when Facebook did what is okay
>> (showing notifications, sending emails on behalf of others) to do
>> something that is not okay (not informing people of what the
>> consultation process is, disrupting the process).
>
>
> But then going by your logic, why should the second thing be not ok... Any
> political player - if you are going to make no distinctions between
> different types - have a right to be partisan. It can give its followers
> what information it wants to give and not give what it does not want to. do
> we not all do such kind of things... The problem here therefore is the
> extent of structural social power enjoyed by a particular party, which in
> this case cna be called as 'platform power'.
>

I think we will then have to define something that sounds like
"reasonable expectations" from any platform. For example, if a
platform's goal and motto in life is to support a political party,
they can "reasonably be expected" to show messages in support of that
political party. But, if, in the terms of service, etc. the platform
makes it clear that it will not be political, then we can reasonably
expect them to not show messages in support of any political party.

If we can ask TRAI to force platforms into thus bringing out terms of
service style legal documents where each platform can define what is
"reasonable expectation" from them, including disclosures, political
leanings, funding, attitude, the way decisions are made, values, and
so on. If such a document can be mandated, then we can point out when
a platform goes against its own terms of service.

For example, Facebook can be reasonably expected not to censor the
posts made by its users. If Facebook violates that expectation, they
are to be punished. I think this is called "anti-trust". Google is
reasonably expected to show the most relevant results for search
terms. If they manually change the order such that some competitor's
website is lower down the search results than it should have been, it
is "breach of trust", "violating reasonable expectation", or "platform
abuse".

I said the platform itself has to write down their terms of service
and what is expected from them. Maybe it is also possible for TRAI to
define various platforms and what it expects from any particular
service that has to work in that category. For example, TRAI can issue
a list of expectations like "political neutrality, no censorship", etc
for the category "social network" and since Facebook would be
operating as a social network, they can be mandated to fulfil those
expectations.

I think I know why I'm imagining such a complicated solution.

>> The irony is not lost on me that if Facebook decides to show
>> notifications to vote in favor of a political party, it would not be
>> abusing anything, but rather just taking part in the "crudely
>> majoritarian and orchestrated opinion poll" that we call democracy.
>> And I don't think TRAI will have the moral authority (if not
>> technical) over whether networks can convey a political message to its
>> users.
>
> As argued above, I disagree... Would you be ok if google in the election
> days begins to show a partisan political message next to its search bar?
> This is what you are claiming to be ok, and arguing that law/ regulation can
> have no moral authority to stop...
>

I have the following beliefs:
1) Internet organizations are no different from offline organizations.
2) Organizations are no different from people.
3) Organizations must have most of the same rights as people - like
freedom of expression.
4) People must be able to voice their support or oppose of any
particular thing - no matter how powerful and influential they are.
5) By extension, organizations must also be able to be partisan.

For example, newspapers are partisan. They have hidden censorship.
There are political affiliations. The news, the tone of the news, the
positioning of the news, etc influence people in different intentional
ways.

Because, the way I look at it, these organizations and platforms are
run by people. And people are partisan. Most platforms start small.
They are probably started by individuals. For example, Zuckerberg
might have started Facebook. It was a dating kind of site when it
started. When he starts such a site, Zuckerberg has the complete
control over what goes on it and what doesn't. For example, if he
chooses to give only two fields for gender - male and female, it is
his right, his opinion being stated on his website.

What you say is, when a platform becomes sufficiently large, it has to
stop being opinionated. I have difficulty in agreeing with this
because this is too much in the shades of grey. How large can a
platform be before it has to be neutral? How neutral should a platform
be? What colours can they use? What words can they use? I could even
go on to imagine this convoluted example: "There are political parties
that thrive by making people think less. People think less when
they're watching videos rather than when they are reading text. So, do
platforms that show videos more than text act in favour of this
think-less party?"

I could be settling for a cognitively simpler solution here because of
my ability to think in such shades of grey, but nevertheless, I think
the following is ideal:

Platforms are people too. Platforms can be partisan. Everything in the
world is partisan. Influential people influence people. If that seems
to be wrong, then it is democracy that is wrong. But that shouldn't be
wrong. That's how democracy has always been. Democracy is about
winning people. That platforms can wrongly influence people must be
counteracted not by silencing platforms, but by giving voice to
alternate platforms. Silencing cannot work. There is no need for
silencing either. Human beings have always been like this. They
influence and get influenced. That gives a purpose to life. If
everyone acted rationally, it would have been much better, but much
boring.

Yes, I'm arguing for allowing platforms to be partisan just so it can
become interesting to fight against them. I am probably too young.

But I do believe that if we can protect everyone's voice (by opposing
things like Free Basics) partisan platforms will continue to make the
world interesting.

I am deeply interested in your counter points here.

Akshay
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