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Audience Loyalty

Frequently updated, high quality content that displays quickly
and is easy to use are the main factors that retain your Web
audience. What a surprise! A new poll of 8600 Web households also
suggests that branding, old media advertising, and banner ads are
less effective in gathering an audience than search engines,
e-mail, Web site links, and word of mouth.

Forrester Research's Media Field Study for January reveals that
users return to their favorite sites for the strong content (75%)
and regular turnover of information (54%). Snappy design that loads
quickly (58%) and is easy to use (66%) are two other important
factors.

Users said that branding (13%), cutting edge technology (12%),
chat and BBS (10%) had little effect in their decision to return.
Keep in mind that return visit factors were gleaned from a survey,
some of these factors are difficult to quantify.

According to the survey getting them there in the first place is
best done by search engine placement (57%), e-mail messages (38%),
external links (35%), and word of mouth (28%). Our own experience
supports the email and link factors.

Most Used Sources for Web Addresses
-----------------------------------
Search Engine           57%
E-mail Messages         38%
Web Sites               35%
Word of Mouth           28%
Magazine Ads            25%
TV Commercials          14%
Periodical Articles     11%
Vendor Catalogs         11%
Newspaper Ads            9%
Banner Ads               7%
Radio Ads                2%
Mail Ads                 2%

Factors Driving Repeat Visitors To Their Favorite Web Sites
-----------------------------------------------------------
High Quality Content    75%
Ease of Use             66%
Quick to Download       58%
Updated Frequently      54%
Coupons and Incentives  14%
Favorite Brands         13%
Cutting Edge Technology 12%
Games                   12%
Purchasing Capabilities 11%
Customizable Content    10%
Chat and BBS            10%
Other                    6%

http://www.forrester.com

Quelle: Webreference.com


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