First make sure it is a hardware modem (try to query the modem from ppp setup)
make sure it is installed and configured correctly.
I had trouble with getting my modems to work, external and internal hardware 
until 8.2.  My external US Robotics works great now.  USR 5610 internal I 
KNOW is a hardware modem.  Others i do not know....
Keith

On Thursday 03 October 2002 12:21 pm, Hany Hamed wrote:
> Dear Friends
>    I got a new PCI modem:
>       Generic SoftK56 Data Fax Voice Speakerphone
>            ( rockwell )
>      I use mandrake 8.0
>       I can't  run the net kppp
>          the program can't identify the modem
>             I get message:
>                Modem is busy
>                      Any help appreciated
>
>                  Thanks in advance
>
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