<snip> > > If a CEO cares about his company and has to make decisions about > redundancies he is already hurting - believe me, I know. To have an > outsider who does not know the problems nor have to deal with them > telling him how to deal with the situation is at best unhelpful - and I > can guarantee that it will increase the hurt. The reply you got may not > have helped the situation, but, by god, it is understandable in human > terms > > Anne </snip>
I did *not* tell him how to deal with the situation, in fact I expressed my sympathy with his predicament and told him i would like him to know how valuable I had found Civileme's assistance to be and how much I thought people on these lists would miss him. I hardly think that justifies an impolite response. I must admit that I've never been too clear about Mandrakes commercial strategy and would not see it as my place to tell them how to run the business. but I'm damn sure that I am a customer and that it is businesses who value and delight their customers that succeed. The Mandrake distro is first class IMHO but my experience of and what I read about their customer care leaves something to be desired. I hope for their sake as well as ours that they can get their act together on this. Regards Pete Ardnamurchan Sxotland
Want to buy your Pack or Services from MandrakeSoft? Go to http://www.mandrakestore.com
