On Tue, 2003-03-04 at 10:00, Robert Wideman wrote: > And yes i do apologize about the ID10T thing.
Apology accepted... I am not normally hyper-sensitive, but the ID-10-T thing really gets to me, as I work in a NOC providing 2nd and 3rd level support and the only time I ever hear this joke is when some know-it-all from the 1st level help desk is bitching about some poor user on the other end of the line. I just didn't think it belonged on a newbie list, that's all. Please, if I'm overreacting, forgive me. > > As far as the UML thing i just was like "why the hell is this guy trying to > help when he knows nothing about it?". I did appreciate it in the long run > b/c people do what to learn and how to run stuff without paying for the real > stuff (uml is a vmware alternative in a way). I don't really think the guy was trying to help with something he knew nothing about, more like he was trying to gain a better understanding of what your problem was. > > As far as the newbie level...I am not they great as far as getting on that > level. That is one reason why i got fired from a call center is b/c i > couldnt handle the intrepretting everything every minute for the customer > who barely knew where the start button was. I really believe that job of the 1st level help desk person is much more demanding than many people realise, and although not as technical as some would like, it really does take a patient and empathetic person to be a good 1st level help desk employee. And we are not all such :) > I do not bash someone for > learning. If that is how i was interpretted i am sorry, it was not meant > that way. Cool, let's move on and be happy :) > > For what it is worth I hope my apology is wanted. Well, an apology wasn't necessarily wanted or required. I have no right to go demanding apologies on this list. I just needed to get something off my chest, that's all. Thanks anyway. Kind regards, John...
Want to buy your Pack or Services from MandrakeSoft? Go to http://www.mandrakestore.com
