Hi all,
I searched freshmeat for trouble ticket programs and found quite a handful. I would like your recommendations... Are any of you using a linux/web based support ticket program? Do you know of any good ones in 9.1? Something for an IS department to track problems and search/retrieve later for solutions would be intent here.
We use one in our company that was developed by one of our former employees in his own business. See http://www.modernthinking.com. It is web-based and very easy to use. Has good search capabilities. We use it not only for trouble ticketing, but also for our maintenance schedule.
Thanks in advance!!
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