Being a cable-modem user here in Alaska we have
had some difficulty at first getting them to recognize
us Linux users as a bonifide group, but the change has
come rapidly, in fact the last Tech Support person I
talked to runs LInux-Mandrake at home and in fact the
ISP has switched to running a Linux DHCPD server!!!!
Their NT system proved unsatisfactory.
I would suggest if possible to contact other
experienced Linux users in your area to verify
the validity of the staement made by the person
you talked to or try talking to other support
personnel if possible. I had one problem that took
me a month and several different tech people to
get straightened out due to their lack of
understanding of not only Linux but how
net bios filtering worked and cable-modem protocols
in general were utilized.
Good Luck
William Bouterse
Juneau Alaska
