Don't get me wrong, I am not complaining about Linux and most of my dealings
with Mandrake have been fine, until this one incident. All comparisons with
MS aside, I just feel that they should be a little more open concerning the
"free" support. If it is limited to certain issues, they should specify it
on the packaging that they are putting in stores.
They claimed that my issue was not installation related; however, I only
installed 2 days ago and the printing has not worked from the time I
installed. They also claimed that the support was for setting up printing
on one computer. Essentially that is what I am trying to do, though the
printer is set up on a 2 computer network, I am only trying to get it
defined to Linux. I simply felt that it was rather inappropriate (and
somewhat Microsoftish) to be told that my problem, immediately upon
installation, did not qualify for free installation support. Nowhere on the
retail box did it have such exclusions and nowhere that I have seen in the
documentation does it disclaim such problems.
As much as I like the concept of Linux, certain things will have to change
(and many are) before the mass consumer market will accept them as a
replacement for Windows. Some of those things are being helped along by Mr.
Gates, but others are under the direct control of the Linux distribution
companies. One such issue is the technical support.
Frankly, I think the CUPS idea is a great one, but when it does have
problems (or I have a problem in configuring it straight out of the box),
someone needs to support it. I would hope the mfr of the distro would do
it, at least in the first few days of the install.
Anyway, I don't want to rant on this. I just want to get my printer
working. Mandrake to their credit did point me to a couple of other
resources (including this one) that I am pursuing. Perhaps, using the
shotgun approach I can get it fixed.
Wendell Gragg
>From: Edward Barrow <[EMAIL PROTECTED]>
>Reply-To: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
>To: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
>Subject: RE: [newbie] Setting up Intel print server on CUPS
>Date: Wed, 6 Jun 2001 14:27:51 +0100
>
>On Wednesday, June 06, 2001 2:06 PM, Wendell Gragg
>[SMTP:[EMAIL PROTECTED]] wrote:
> > Ok, well since Mandrake refuses to help me on their official tech
>support
> > site, I hope you guys can get me through it. Lousy way to do business
>if
> > you ask me.
>
>oh I don't know. There's a company in Seattle, WA that's done quite well by
>being even less helpful to their customers...
>
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