a few things for your thoughts:

On Wednesday 27 March 2002 12:54 pm, Charles Muller opened a hailing 
frequency and transmitted:

> Being one of those who was foolish enough to originally register for a
> standard club membership, I tried to upgrade to Silver, since Mandrake
> obviously intends to offer more packages there.

while that is true, what they offering ain't all that much more.  star 
office is not a great deal different from open office which is in 8.2 for 
free.   if you are only upgrading to get that, you may want to rethink it.

> When I tried to log in as a member, it turned out that I apparently lost
> the proper nickname/password information. So I tried to get a new
> password sent to me through the interface provided. After trying a
> number of times, nothing came in the mail.

the guy you want is Denis HAVLIK <[EMAIL PROTECTED]> but if you sent 
him feedback he will get to it.  give him a few days,  there are several 
thousand members all asking questions right now.  i posted him a question 
way back and just got an answer today.  give it 2-3 days and if nothing try 
him there.  give that some time and then try [EMAIL PROTECTED] i 
would guess.

> The problem is, if a club member can't get in, he/she also has no access
> to help to solve a problem like this. I have looked all over the site
> for a link that provides help for this kind of situation, and can't find
> one. Should I just write to the webmaster?

it is a problem, and once you get in you will find more, but they are 
growing pain type troubles as they are just starting up this side of things 
and between a massive influx of users and the staroffice mess (which should 
not have been a mess and they are handling very well IMHO) they are a bit 
flooded.

i honestly don't think they expected this kind of rush this fast.  i hope 
they are pleasently surprised.

-- 
"Help Microsoft stamp out piracy.  Give Linux to a friend today."

shane
Profile at: http://dmoz.org/profiles/shen.html
Proud to be a DMOZ editor since 10-98
Mandrake Users Club Member http://www.linux-mandrake.com/en/club/
Registered linux user #101606 @ http://counter.li.org/

Want to buy your Pack or Services from MandrakeSoft? 
Go to http://www.mandrakestore.com

Reply via email to