On September 24, 2005 17:13, Margot wrote: > YankDownUnder wrote: ... > > All good advice, and something I do already anyway if I'm allowed to, > but the problem is getting people to give up their Norton! > > Unfortunately, many computers in the UK are sold with a year's 'free' > subscription to Norton - of course it's not really 'free' just included > in the price of the package, but the customers don't seem to understand > that. And when that first 'free' year runs out, the vast majority of > users do what their computer tells them to do, and pay for a second > year. And once they've got used to paying for a service, it becomes > incredibly difficult to persuade them that something that is permanently > free-of-charge could possibly be at least as good, if not better... > > Brilliant use of psychology by Symantec :-(
What I love is that they tell you that it will only cost $20 for the next year's renewal. But 100% of the time, in my experience, when you go to upgrade, they tell you your version is no longer supported, and you have to pay $80 for the new version. Nice little bait-and-switch scam there. -- Ron ronhd at users dot sourceforge dot net Opinions expressed here are all mine. "As you know, necessity is the mother of invention. I don't know who the father is. Remorse, I guess." - Red Green
____________________________________________________ Want to buy your Pack or Services from Mandriva? Go to http://store.mandriva.com Join the Club : http://www.mandrivaclub.com ____________________________________________________
