<https://www.facebook.com/groups/246624932128542/?__cft__%5b0%5d=AZU9oIia0V_ 04DynOsCmCHJSXYIdvDaAWGHl4E8TTOYbuMLSLjo7fOZQ1NjpNtin02-WIfTiepPEJoxvw2MWha9 K0mR6LinGSpuS6mm1gWELbPNhDgGxobgIxPgjjcmP8Nk0ZUmZIzE8p4QneeRpvWxbFX1nZnaotru olS4xU4mH57VTtOzSteFcb1DZ-KY_o40&__tn__=-UC%2CP-R> AMRRC American Retirees
<https://www.facebook.com/groups/246624932128542/user/100000254710286/?__cft __%5b0%5d=AZU9oIia0V_04DynOsCmCHJSXYIdvDaAWGHl4E8TTOYbuMLSLjo7fOZQ1NjpNtin02 -WIfTiepPEJoxvw2MWha9K0mR6LinGSpuS6mm1gWELbPNhDgGxobgIxPgjjcmP8Nk0ZUmZIzE8p4 QneeRpvWxbFX1nZnaotruolS4xU4mH57VTtOzSteFcb1DZ-KY_o40&__tn__=%2CP-R> Kathy Johnson . <https://www.facebook.com/?__cft__%5b0%5d=AZU9oIia0V_04DynOsCmCHJSXYIdvDaAWG Hl4E8TTOYbuMLSLjo7fOZQ1NjpNtin02-WIfTiepPEJoxvw2MWha9K0mR6LinGSpuS6mm1gWELbP NhDgGxobgIxPgjjcmP8Nk0ZUmZIzE8p4QneeRpvWxbFX1nZnaotruolS4xU4mH57VTtOzSteFcb1 DZ-KY_o40&__tn__=%2CO%2CP-R#?fcd> espdtoornS9tf1ug33hm54amftuahcf14140hm01t5g1mig717u372t16mlu . Another bad decision by AA. Downsizing customer service. Do they really think that AA can survive on product offerings without providing good service to its passengers? American Airlines is shutting down its customer service counters at its Washington National airport hub. They only plan to open it during major irregular operations events, with passengers expected to use their mobile app for rebooking assistance instead. O'Hare Customer Service used to be open 6 a.m. - 11 p.m., and they eliminated service before 2 p.m. That also wasn't a strong way to show commitment to O'Hare, when they were under criticism for failing to build back the hub and the city was in the process of redistributing gates there. American Airlines has been on a years-long quest to reduce staffing. They reduced the number of agents at each gate, so that domestic flights that are no more than 80% full now get a single employee. That solo staffer has to board the aircraft, perform customer service like seat changes, and watch out for passengers who are too drunk to fly or who have too many carry-on bags. They've automated tasks like clearing upgrades and standby passengers with a program called AgentAssist. Along these lines, when you misconnect or your flight cancels you're going to have to be doing a lot more self-service if you're flying American. Even as American pivots to pursue a premium strategy with customers, they continue cutting costs and providing less service. And despite the airline's long-term focus on exact on-time departures, this will send passengers up to gate agents for help instead of diverting them to specialized agents - creating distractions that wind up delaying flights. https://viewfromthewing.com/exclusive-american-airlines-is-about-to-close-cu stomer-service-counters-at-washington-national-youre-on-your-own-for-rebooki ng/#:~:text=American%20Airlines%20is%20shutting%20down,or%20phnfor%20rebooki ng%20assistance%20instead
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