----- Forwarded Message ----- From: Kathleen Johnson <[email protected]> To: [email protected] <[email protected]> Sent: Thursday, November 6, 2025 at 03:23:07 PM PST Subject: Re: [Keady News 🛬 1354] Fw: American Airlines Moves Up To 30% Of Its IT To India – Smart Strategy Or Short-Sighted Cost Cut? - View from the Wing INSANITY PREVAILS. AA was the best airline when "WE" - Sabre performed our technology needs. Let me explain why. Challenges in Implementing Airline Technology Solutions in Other Countries The transition in technology services at American Airlines (AA) has led to significant operational challenges. Previously, when Sabre handled AA's technology needs, the airline was considered the best in the industry. The expertise and familiarity that Sabre brought to AA's processes were invaluable. Complexities of AA's Operations It is difficult for external teams, especially those based in other countries, to fully grasp the intricacies of AA's internal operations. This lack of understanding extends to several critical areas, including: * Reservation processes * Ticketing procedures * Refund management * Non-revenue (non-rev) travel protocols * The ADV Program * Airport operations * Boarding rules for flight attendants and agents Impact of Outsourcing The challenges highlighted above underscore the importance of in-depth knowledge and experience with AA's specific requirements. Outsourcing technology services to teams unfamiliar with these details can result in inefficiencies and operational disruptions. On Thursday, November 6, 2025 at 12:22:51 PM CST, Jack Keady via News <[email protected]> wrote: Sent from the all new AOL app for Android <https://play.google.com/store/apps/details?id=com.aol.mobile.aolapp> To: Cc: Sent: Wed, Nov 5, 2025 at 22:46 Subject: American Airlines Moves Up To 30% Of Its IT To India – Smart Strategy Or Short-Sighted Cost Cut? - View from the Wing <https://viewfromthewing.com/wp-content/uploads/2023/11/american-airlines-iphone.png> viewfromthewing.com American Airlines Moves Up To 30% Of Its IT To India – Smart Strategy Or Short-Sighted Cost Cut? - View from the Wing I've confirmed that American Airlines is moving 20% - 30% of its IT operation to Hyderabad, India. There's been some exaggeration online, claiming that 'all' of IT is moving. And I haven't been able to substantiate that it reaches fully one-third or 40%, but it is clearly significant. <https://viewfromthewing.com/american-airlines-moves-up-to-30-of-its-it-to-india-smart-strategy-or-short-sighted-cost-cut/> 🔗 https://viewfromthewing.com/american-airlines-moves-up-to-30-of-its-it-to-india-smart-strategy-or-short-sighted-cost-cut/ <https://pbs.twimg.com/media/GlKUF0oXMAA-jUX?format=jpg&name=medium> -------------------------------------------------------------- You are receiving Jack Keady's American Airlines Aviation News * To UNSUBSCRIBE from this list at any time, OR make changes to your subscription, please visit: http://keady.news/info * You may reach Jack Keady at: [email protected] <mailto:[email protected]> * View the LIST ARCHIVE at: http://keady.news/archive
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