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Post: Report - Virtually essential: why voluntary and community groups must 
embrace the internet (UK)

If others have discovered useful research that quantifies the most cost 
effective ways of using ICTs to generate bridging and bonding social capital, 
let me know or comment via the blog. 

I've dug around the  Social Capital Gateway and e-mailed various researchers 
over the years trying to better scope out how to answer answer the cost 
effectiveness question. No solid leads yet. Perhaps this report will make a 
good read. Ultimately, those of of us who want to strengthen local communities 
using the Internet have to map out what generates the most value using limited 
resources.

Steven Clift
http://dowire.org
http://e-democracy.org

From: ESRC Society Today - Virtually essential: why voluntary and community 
groups must embrace the internet


Ignoring the Internet is no longer an option for voluntary and community 
organisations, according to a new booklet 'ICT, Social Capital and Voluntary 
Action' (download PDF - 1.6Mb) published today by the Economic and Social 
Research Council (ESRC).

It warns that failing to embrace information and communications technology 
(ICT) risks having their work overshadowed by those who do draw on this new 
source of 'social capital' - the reserve of goodwill generated when people 
interact. And though local ICT initiatives are taking place, the booklet says 
that the smaller online communities they create need ongoing technical and 
funding support if they are to survive. 

The booklet was produced to accompany the second in a series of special 
seminars entitled 'Engaging Citizens', organised by the ESRC in collaboration 
with the National Council for Voluntary Organisations (NCVO). It summarises 
views from two experts in the field - Jayne Cravens, a leading researcher 
regarding 'online volunteerism', and Dr Ben Anderson, of the Institute for 
Socio-Technical Innovation and Research, at the University of Essex.

They will lead the seminar, to be held at NCVO in London on October 5, when 
Karl Wilding, Head of Research at NCVO, will respond to the publication's 
findings.

Karl Wilding said: "There is a lot of interest today in encouraging community 
involvement, and an important factor is the impact of ICT.

"Some people feel that online activity fails to build strong ties between 
people, yet it offers additional means of communication which are strengthening 
existing social networks and enabling new connections to be made."

In the booklet, Jayne Cravens, former director of the UN's Online Volunteering 
service, says that it has become the norm, rather than the exception, for 
voluntary and community organisations (VCOs) to engage in online activities. 

Online communities and online volunteering provide excellent avenues for them 
to connect with current and potential donors, volunteers, clients and the 
general public. 

And she argues that people do not substitute online volunteering nor online 
communities for onsite, traditional volunteering and community.

Jayne Cravens said: "Internet-based forms of service and sharing are usually 
extensions of off-line activities and groups. And most online volunteers are 
not geographically-remote from the organisations they support; they are around 
the corner rather than around the world." 

Ben Anderson discusses how local ICT initiatives already support the 
development of social capital in communities. But he points out that some 
researchers still question whether social capital needs to be in place already 
for it to grow. "There is concern that ICT initiatives may lead to those 
communities already rich in social capital benefiting most. It is still an open 
question as to how to benefit less well-connected communities," he said. 

And Ben Anderson suggests that grassroots initiatives may be more sustainable 
"not least because they draw heavily on local social capital, but more 
crucially because they tend to be much more attuned to what the local people 
need and want from the services."

But he points out that whilst generally highly motivated, local groups' core 
support structure is prone to burn out and needs ongoing support through 
committed long term (five-10 years) low-level funding.

He continues: "Smaller communities will not have the technical expertise, nor 
the funds, to support community networks.  Low bridging capital is a problem, 
and there is a need to help develop links between individuals and communities 
to resolve ICT problems when resources are stretched. 
For further information contact:

    * Dr Ben Anderson, on 07710 187806 or email: [EMAIL PROTECTED] or Jayne 
Cravens at [EMAIL PROTECTED] 
    * Or Alexandra Saxon/Annika Howard at ESRC, on 01793 413032/413119 (Email: 
[EMAIL PROTECTED] / [EMAIL PROTECTED])    



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