See http://bit.ly/jan22loopswebinar
Closing Citizen Feedback Loops: From ‘Your Problems’ to ‘Our Solutions’ Thursday, January 22, 2015 10:00 a.m. – 11:15 a.m. EST Language: English REGISTER for this webinar: http://bit.ly/jan22loopswebinar Presenters: Fredrik Galtung President Integrity Action David Bonbright Chief Executive Keystone Accountability Sponsored by the OGP Support Unit and the World Bank Description: The Open Government Partnership provides a platform for governments to demonstrate a commitment to greater citizen engagement. Citizen feedback is an important means by which government engages with citizens. In this webinar, experts will outline key principles of designing robust citizen feedback mechanisms and share models using examples from OGP commitments. Fredrik Galtung at Integrity Action makes a useful distinction between three main types of citizen engagement: Type A is principal driven, say by a prime minister or governor’s office; Type B is manager driven; and Type C is user-generated and owned, like TripAdvisor or Yelp. He suggests that the most robust and resilient systems of feedback use all three. While governments and international organizations tend to think in terms of Types A and B, civil society could do much more to capitalize on the potential of Type C - and governments should actively solicit them as well. David Bonbright at Keystone Accountability notes that the effectiveness of OGP commitments on citizen feedback will be determined largely by the quality of the design of the feedback mechanisms. Using an example of a citizen engagement pilot project in South Africa driven by the President’s Office, David Bonbright will illustrate the critical design features of effective feedback mechanisms, and how the challenges of cost, data quality and organizational capacity are being addressed in this case. The presenters will also share two versions of a compellingly straightforward way to assess the performance of citizen feedback efforts — i.e. by asking citizens. Lastly, to illustrate an OGP commitment on citizen feedback, the Government of Georgia’s OGP Action Plan Commitment #2: “Voice of the Consumer” will be explored by providing some insight on the context under which the commitment was developed, what has been done so far to achieve the commitment, and what the potential impact will be once it is accomplished. Speakers: Fredrik Galtung Fredrik Galtung is the co-founder and president of Integrity Action, a London-based NGO that was founded in 2003. Integrity Action supports citizens in poor and emerging countries to improve public services through heightened integrity in a partnership between citizens and government. This approach has delivered improved services for more than 4 million people in recent years across a dozen countries. We achieve this by making government and aid funded projects work better by reducing corruption, waste and fraud. Over the past 21 years, Fredrik has consulted on strategic corruption control in more than 40 countries, working with governments, international organizations (Council of Europe, World Bank, UN secretariat, UNDP, UNESCO, UNICEF, UN Office of Drugs and Crime, etc.), several companies, foundations and governments and development agencies. He has advised heads of state and government in Africa, Asia and Latin America. Fredrik is considered an expert on measurements and metrics pertaining to corruption, fraud and integrity. He was the Head of Research of Transparency International for 10 years, having joined the organization as its first staff member. He studied political economy in the USA, Norway, and the UK. He speaks six languages and is a Norwegian national. David Bonbright David Bonbright, a human rights lawyer, is co-founder and Chief Executive of Keystone Accountability, which is dedicated to bringing constituent feedback to performance management for social impact. In the early 1990s, he created a set of infrastructure organizations to underpin South Africa’s emerging democracy, and has held global leadership positions with Ashoka and Aga Khan Foundation. He began his career as a grantmaker at Ford Foundation supporting social justice in South Africa under apartheid. He is a regular contributor to professional journals, and has authored a number of reports and books. David sits on diverse boards, advisory councils and knowledge networks, including the governing board of CIVICUS Global Alliance for Citizen Participation, which he chaired from 2010-2013. To JOIN the session on Thursday January 22, 2015 at 10:00 a.m., please go HERE and login 5 minutes before the Webinar is scheduled to start. Steven Clift - Executive Director, E-Democracy * Support E-Democracy. Pledge drive to raise $10,000 US: http://e-democracy.org/donate?ft - Only $1400 to 2015 Goal ----------------------------------------- Group home for Newswire - Steven Clift's Democracies Online Newswire: http://groups.dowire.org/groups/newswire Replies go to members of Newswire - Steven Clift's Democracies Online Newswire with all posts on this topic here: http://groups.dowire.org/r/topic/7r1E2mufT77WjKlO2gDHs8 For digest version or to leave Newswire - Steven Clift's Democracies Online Newswire, email [email protected] with "digest on" or "unsubscribe" in the *subject*. 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